Last updated: May 2026
At Pixel Health Care, we take pride in the quality of every product we sell. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
You may return a product under the following conditions:
- The return request is made within 7 days of receiving your order
- The product is unopened, unused, and in its original packaging
- The product is not damaged due to misuse or improper storage
- You have proof of purchase (order number or receipt)
The following items cannot be returned:
- Opened or used products (for hygiene reasons)
- Products purchased on sale or with a discount coupon
- Products damaged due to customer mishandling
- Products returned after 7 days of delivery
2. Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product, we will replace it or issue a full refund — no questions asked.
To claim this, you must:
- Contact us within 48 hours of receiving the order
- Send a clear photo or video of the damaged/wrong item via WhatsApp or email
- Keep the original packaging until the issue is resolved
We will arrange a free pickup and send a replacement or process a refund within 5–7 working days.
3. How to Request a Return
Step 1: Contact us within 7 days of delivery via:
- WhatsApp: 0300-7187575
- Email: ecom@pixel-healthcare.com
Step 2: Share your order number and reason for return along with photos if applicable.
Step 3: Our team will review your request within 24–48 hours and confirm if your return is approved.
Step 4: Once approved, pack the product securely in its original packaging and hand it over to our courier.
Step 5: After we receive and inspect the returned item, your refund will be processed.
4. Refund Methods & Timeline
Approved refunds will be processed within 5–7 working days through the following methods:
| Payment Method | Refund Method | Timeline |
|---|---|---|
| Cash on Delivery | EasyPaisa / JazzCash / Bank Transfer | 5–7 working days |
| Online Bank Transfer | Original bank account | 5–7 working days |
| EasyPaisa / JazzCash | Same wallet | 3–5 working days |
We will contact you to confirm your refund details before processing.
5. Exchange Policy
We offer free exchanges on unopened products within 7 days if:
- You ordered the wrong product by mistake
- You would like a different variant or size
Contact us on WhatsApp at 0300-7187575 and we will arrange the exchange at no extra cost.
6. Return Shipping
- If the return is due to our error (wrong or damaged item), we cover all shipping costs
- If the return is due to a change of mind or incorrect order by the customer, the customer covers return shipping costs
7. Non-Returnable Situations
We are unable to process returns or refunds in the following cases:
- Product has been opened or used
- Return request made after 7 days of delivery
- Product damaged due to customer misuse or improper storage
- No proof of purchase provided
- Purchased during a final sale or clearance event
8. Contact Us
For any questions about returns, refunds or exchanges, please reach out to us directly — we are happy to help.
WhatsApp: 0300-7187575 Email: ecom@pixel-healthcare.com Hours: Monday to Saturday, 10am – 7pm PKT Website: pixel-healthcare.com