Last updated: May 2026
Welcome to Pixel Health Care. By accessing or using our website at pixel-healthcare.com, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.If you do not agree with any part of these terms, please do not use our website.
1. About Us
Pixel Health Care is a clinical skincare brand based in Pakistan, offering DRAP-approved dermatologist-backed skincare products. We operate the website pixel-healthcare.com and sell our products directly to customers across Pakistan.Contact Information: Email: ecom@pixel-healthcare.com WhatsApp: +92 300 7187575 Website: pixel-healthcare.com
2. Use of Website
By using our website you confirm that:You are at least 18 years of age or are using the site under parental supervisionYou will use the website only for lawful purposesYou will not attempt to hack, disrupt, or misuse the website or its contentYou will not copy, reproduce, or redistribute any content from this website without our written permissionAll information you provide to us is accurate and truthfulWe reserve the right to restrict or terminate access to our website for any user who violates these terms.
3. Products & Descriptions
We make every effort to display our products as accurately as possible, including images, descriptions, ingredients, and prices. However:Product images are for illustration purposes — actual packaging may vary slightlyWe reserve the right to change product formulations, packaging, or pricing without prior noticeAll our products are DRAP-approved and dermatologist-tested, however individual results may vary based on skin type, lifestyle, and consistency of useOur products are intended for external use only unless otherwise statedIf you have a known skin condition, allergy, or are pregnant, please consult a dermatologist before use
4. Pricing & Payment
Pricing:All prices are listed in Pakistani Rupees (PKR / Rs)Prices are subject to change without noticePromotional prices are valid only for the duration of the promotionFree shipping applies to orders above Rs 3,000 within Pakistan Payment Methods: We currently accept the following payment methods:Cash on Delivery (COD)Bank TransferEasyPaisaJazzCash Payment Security: All online transactions are processed securely. We do not store your payment card details on our servers.
5. Orders & Contract
When you place an order on our website:You are making an offer to purchase a product at the listed priceYour order is confirmed when you receive an order confirmation via SMS or WhatsAppWe reserve the right to cancel or refuse any order at our discretion — for example, if a product is out of stock, if there is a pricing error, or if we suspect fraudulent activityIn the event of a cancellation, you will be notified promptly and any payment made will be refunded in fullAn order confirmation does not guarantee availability. We will notify you if any item in your order is unavailable.
6. Shipping & Delivery
We deliver across Pakistan through reliable courier partnersStandard delivery takes 3–5 working daysDelivery times are estimates and may vary due to courier delays, public holidays, or remote locationsWe are not responsible for delays caused by the courier once the order has been dispatchedRisk of loss and title for products passes to you upon deliveryFree shipping is available on all orders above Rs 3,000For full details please refer to our Shipping Policy.
7. Returns & Refunds
Our return and refund policy forms part of these Terms & Conditions. Please refer to our Refund & Return Policy page for full details on eligibility, process, and timelines.In summary:Returns accepted within 7 days of delivery for unopened, unused productsDamaged or wrong items must be reported within 48 hours with photo evidenceRefunds processed within 5–7 working days
8. Skincare Advice & Disclaimers
Pixel Health Care provides general skincare information and product recommendations on its website, blog, and social media channels. This information is for educational purposes only and does not constitute medical advice.Our content is not a substitute for professional dermatological or medical adviceAlways perform a patch test before using any new skincare productIf you experience irritation, allergic reaction, or any adverse effect, discontinue use immediately and consult a doctorIndividual results vary — we do not guarantee specific outcomes from the use of our productsWe are not liable for any adverse reactions resulting from misuse of our products or failure to follow usage instructions
9. Intellectual Property
All content on pixel-healthcare.com — including but not limited to text, images, logos, product names, product descriptions, blog posts, and graphics — is the intellectual property of Pixel Health Care and is protected under applicable Pakistani and international copyright laws.You may not:Copy, reproduce, or republish any content from our websiteUse our brand name, logo, or product images without written permissionCreate derivative works based on our contentUnauthorized use of our intellectual property may result in legal action.
10. User-Generated Content
If you submit a review, testimonial, photo, or any other content to us via our website, WhatsApp, email, or social media:You grant Pixel Health Care a non-exclusive, royalty-free license to use, display, and share that content for marketing and promotional purposesYou confirm that the content is your own and does not infringe on any third party’s rightsWe reserve the right to remove any content we consider inappropriate or misleading
11. Third-Party Links
Our website may contain links to third-party websites such as courier tracking pages, social media platforms, or payment gateways. These links are provided for your convenience only.We have no control over the content or privacy practices of third-party websitesWe are not responsible for any loss or damage arising from your use of third-party websitesVisiting third-party links is entirely at your own risk
12. Limitation of Liability
To the maximum extent permitted by Pakistani law, Pixel Health Care shall not be liable for:Any indirect, incidental, or consequential loss or damage arising from use of our website or productsLoss of data, revenue, or profitsAny damage caused by viruses or malicious code transmitted through our websiteDelays or failures in delivery caused by circumstances beyond our control (force majeure)Our total liability in any circumstance shall not exceed the amount paid by you for the specific product or order in question.
13. Privacy
Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
14. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Pakistan.
15. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes your acceptance of the updated terms.We recommend reviewing this page periodically to stay informed of any updates.
16. Contact Us
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact us:Pixel Health Care Email: ecom@pixel-healthcare.com WhatsApp: +92 300 7187575 Hours: Monday to Saturday, 10am – 7pm PKT Website: pixel-healthcare.com